Data quality improvement

Our client, a world leader in the luxury goods industry, has mandated eleven to help them improve the reliability of their customer databases and the efficiency of their CRM activities.

eleven carried out an in-depth assessment of the quality of the existing customer databases using big data tools, defined levers to improve data quality relying on a more adapted data collection (redesign of the customer journey), and made recommandations on downstream management (data model, cataloguing...). The CRM database clean-up helped improve customer knowledge.

- 3% of duplicate identified and removed from the customer database

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