Automotive & Mobility
Navigating market disruption with strategy, data, and AI
Challenges & Opportunities
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- Market dynamics : The automotive sector is being reshaped by the rise of digital-first players, putting pressure on traditional dealer networks. The used vehicle market shows polarised demand: diesel vehicles remain highly sought-after, while EVs and certain OEM brands face slower market absorption. Beyond ownership, the balance between outright purchase, leasing, and emerging subscription models is redefining how value is captured across the value chain.
- Consumer behaviour : Customer expectations are increasingly localised, regional demand patterns require tailored inventory and go-to-market strategies. Price sensitivity is high across all segments. While online platforms have become the primary touchpoint for discovery and initial consideration, the vast majority of transactions still close in-dealership, making digital vehicle merchandising a critical, and often underleveraged, competitive asset.
- Regulatory pressure : The industry faces compounding regulatory uncertainty: the EU's 2035 all-electric mandate has been revised, creating planning challenges for OEMs and dealer groups alike. Low-emission zones (ZFE) are accelerating urban fleet transitions. Safety recall management, such as the ongoing Takata airbag programme, adds operational complexity at scale.
- Automation & agentic opportunities : From AI-driven after-sales scheduling and appointment management to real-time inventory optimisation, the shift to agentic workflows opens significant efficiency gains across dealership and fleet operations.
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"The mobility of tomorrow will not be solved by simply deploying more electric or autonomous vehicles. It will be driven by the intelligent orchestration of transport modes, data, and user needs. That is where real value will be created for both businesses and communities."
Jean-Charles Ferreri - Partner eleven
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